Frequently Asked Questions
Everything you need to know about the science of healthy hair.
How do I know which OLAPLEX product is right for my hair type?
OLAPLEX is formulated to benefit all hair types and textures. Whether your hair is color-treated, heat-damaged, or virgin, our patented bond-building technology works on a molecular level to repair broken bonds. We recommend starting with our Hair Quiz to find your customized routine.
What is your shipping policy for domestic orders?
We offer free standard shipping on all orders over $50 within the United States. Orders are typically processed within 1-2 business days, and standard delivery usually takes 3-7 business days depending on your location.
Can I return a product if I am not satisfied?
Yes, we offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase from our website, you can return the unused portion for a full refund. Please contact our support team to initiate a return label.
Are OLAPLEX products safe for color-treated hair?
Absolutely. OLAPLEX is not only safe for color-treated hair, but it is also highly recommended. Our products help to lock in color and repair the structural damage that can occur during the chemical coloring process.
Do you offer international shipping?
Currently, we ship directly to a select number of countries. For regions we do not serve directly, we recommend checking our authorized professional salon partners and local beauty retailers in your specific country.
Are your products vegan and cruelty-free?
Yes, all OLAPLEX products are 100% vegan, cruelty-free, and formulated without sulfates, parabens, phthalates, or phosphates. We are committed to clean beauty and ethical testing standards.