Returns & Exchanges

We want you to be completely satisfied with your hair care journey. If you are not happy with your OLAPLEX.com purchase, we offer a 30-day return policy for a full refund on products in their original condition.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to start the process.

• 2.
  Print Your Label

  Select the items you wish to return and print the prepaid shipping label provided via email.

• 3.
  Pack Your Items

  Securely package your products in the original box and attach the prepaid shipping label to the outside.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.